Comments on: Pipex Internet – The worst company I have come across http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/ Opinions and Reviews on Home Improvements Wed, 04 Jan 2012 16:17:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Blogger http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-18978 Blogger Tue, 25 May 2010 08:51:31 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-18978 Hi Andy Yes I am sure Pipex are still up to their old tricks. It is a shame as they used to have a reputation for being one of the best. Now all I hear about them is negative. They are certainly one of the hardest companies I have had to deal with, pure incompetence and it seems any offer of "free two months" is to get you off the phone. They never honour their deals and you have to sit on hold for 40 minutes to speak to someone who either knows nothing or has no power to do anything! Pipex broadband is a joke!!!!! Hi Andy

Yes I am sure Pipex are still up to their old tricks. It is a shame as they used to have a reputation for being one of the best. Now all I hear about them is negative.

They are certainly one of the hardest companies I have had to deal with, pure incompetence and it seems any offer of “free two months” is to get you off the phone. They never honour their deals and you have to sit on hold for 40 minutes to speak to someone who either knows nothing or has no power to do anything!

Pipex broadband is a joke!!!!!

]]> By: Andy http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-18841 Andy Fri, 21 May 2010 10:27:12 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-18841 I see that the above comments are from 2008 but it is now 2010 and Pipex are even worse! I have been a Pipex Internet customer for almost 1 year and have experienced problems ever since I put my first order through. Yes my first! After them loosing my first order, and not even letting me know I placed a second order due to the long wait I was experiencing without any feedback from Pipex. 2 Weeks with no contact from Pipex, not an email or phonecall. I had to call up to find out when my service would be active as they couldnt even send me a welcome pack with my activation details! I had to get all of my technical info such as username and password and router settings over the phone! Meanwhile I had been writing many emails to customer services. I didn't receive an email response until I had been registered with them for 3 months! Please note i have not even mentioned the poor customer service, the confusion between which department owns my account, the indian call centers who seem to know nothing about their own company, the long wait times, the consistent transfers to wrong departments and the phonecall disconnections from customer services. Being an average slob I don't really check my direct debits often and assume they are being paid. On the 4th month I happened to check my statements and realised pipex had been ripping me off! They were charging my account intermittently and I had paid the equivilent of 2 years internet in the last 4 months! By this time I was fuming (but good internet service so far), I contacted customer services immediately and began to write emails again (a pointless exercise but it was worth a try). Customer services admitted wrongly charging me, refunded my money and said they would give me 2 months free internet and they would reserve some of the money so that I wouldnt have to pay until January 2010. But pipex continued to bill me intermittently! Almost 6 months into my contract with dangerous levels of frustration pumping through my veins, I cancelled my direct debits as they could no longer be trusted, it just started to feel like fraud. I advised pipex I would only make card payments from now on as they do not know how to stick to their word. Once I did this, everything seemed fine until one day, No internet. Whats going on? I call customer service again, the last payment you made wouldn't go through because we don't accept maestro cards... What??? In the year 2010?? But what got me even more was that you took the card details quite willingly! I was then advised to set up a standing order to Pipex to pay for my internet and they restored my connection. A few days after setting up the standing order my account was suspended again! I called up furious this time as I was advised to set up a standing order and before the payment was sent they suspended my account. I then decided to pay by visa (a proper card) anything that was owed to them, they advised my internet would be active in 24 hours. In 24 hours.. still no internet. Even more pissed off I called up again. Pipex then told me I dont have an account with them? What? My username didnt exist, My account number didnt exist and they couldnt find My account via telephone number. I explained the problem and they said it will take 10 working days to restore my account and they are sorry for the mistake. I told them to kiss my ass and keep the money and I will sign up with someone else. They said fine. The icing on the cake is this. I then tried to register with a new broadband provider who told me your line is locked to your old internet provider and they havent released the line yet. AAAAAAAAHHHHHHHHHHH!!!!!! Up till now im still trying to get this issue sorted with Pipex. Please do not sign up to them, DO NOT pay them any money, Dont even go to their website, If anyone asks you about them tell them, if you want to be stressed? then sign up by all means. It is clear that Pipex do not have their company under control and the left hand does not know what the right hand is doing. Their call centers are in countries where you can barely understand what the people are saying and the service is only worth having if you never call customer services! I see that the above comments are from 2008 but it is now 2010 and Pipex are even worse!

I have been a Pipex Internet customer for almost 1 year and have experienced problems ever since I put my first order through. Yes my first! After them loosing my first order, and not even letting me know I placed a second order due to the long wait I was experiencing without any feedback from Pipex.

2 Weeks with no contact from Pipex, not an email or phonecall. I had to call up to find out when my service would be active as they couldnt even send me a welcome pack with my activation details! I had to get all of my technical info such as username and password and router settings over the phone!

Meanwhile I had been writing many emails to customer services. I didn’t receive an email response until I had been registered with them for 3 months!

Please note i have not even mentioned the poor customer service, the confusion between which department owns my account, the indian call centers who seem to know nothing about their own company, the long wait times, the consistent transfers to wrong departments and the phonecall disconnections from customer services.

Being an average slob I don’t really check my direct debits often and assume they are being paid. On the 4th month I happened to check my statements and realised pipex had been ripping me off! They were charging my account intermittently and I had paid the equivilent of 2 years internet in the last 4 months! By this time I was fuming (but good internet service so far), I contacted customer services immediately and began to write emails again (a pointless exercise but it was worth a try). Customer services admitted wrongly charging me, refunded my money and said they would give me 2 months free internet and they would reserve some of the money so that I wouldnt have to pay until January 2010. But pipex continued to bill me intermittently! Almost 6 months into my contract with dangerous levels of frustration pumping through my veins, I cancelled my direct debits as they could no longer be trusted, it just started to feel like fraud. I advised pipex I would only make card payments from now on as they do not know how to stick to their word. Once I did this, everything seemed fine until one day, No internet. Whats going on?

I call customer service again, the last payment you made wouldn’t go through because we don’t accept maestro cards… What??? In the year 2010?? But what got me even more was that you took the card details quite willingly! I was then advised to set up a standing order to Pipex to pay for my internet and they restored my connection. A few days after setting up the standing order my account was suspended again! I called up furious this time as I was advised to set up a standing order and before the payment was sent they suspended my account. I then decided to pay by visa (a proper card) anything that was owed to them, they advised my internet would be active in 24 hours. In 24 hours.. still no internet. Even more pissed off I called up again. Pipex then told me I dont have an account with them? What? My username didnt exist, My account number didnt exist and they couldnt find My account via telephone number. I explained the problem and they said it will take 10 working days to restore my account and they are sorry for the mistake. I told them to kiss my ass and keep the money and I will sign up with someone else. They said fine. The icing on the cake is this. I then tried to register with a new broadband provider who told me your line is locked to your old internet provider and they havent released the line yet. AAAAAAAAHHHHHHHHHHH!!!!!!

Up till now im still trying to get this issue sorted with Pipex. Please do not sign up to them, DO NOT pay them any money, Dont even go to their website, If anyone asks you about them tell them, if you want to be stressed? then sign up by all means.

It is clear that Pipex do not have their company under control and the left hand does not know what the right hand is doing. Their call centers are in countries where you can barely understand what the people are saying and the service is only worth having if you never call customer services!

]]> By: Stuart http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-2838 Stuart Mon, 12 Jan 2009 10:26:02 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-2838 I was with Pipex for almost 6 years and everything was fine until September 2008. Then I was put onto their 'homecall' service which i did not ask for. I was overcharged for October and when I telephoned, I had to wait 20 minutes for someone to pick up the phone. I was told that I would be credited back the amount overcharged in October and I would be taken off the 'homecall' service. I was overcharged even more in October and after more phone calls to Pipex which has cost me I reckon about £15, I asked for my MAC code. Eventually after more phone calls, I got it and promptly left but they still owe me money. Even after supplying my new ISP with the MAC code, they claimed that I was still a Pipex customer. I never want anything to do with Pipex ever again. They were a good ISP before Tiscali took them over but then the service and quality plummetted and the billing mistakes started. I also have to add that Pipex customer service is just shockingly bad. I am now with O2 and things are so much better. I had to ring their customers services once and the call was free and the people I spoke to were friendly and knowledgeable. I was with Pipex for almost 6 years and everything was fine until September 2008. Then I was put onto their ‘homecall’ service which i did not ask for. I was overcharged for October and when I telephoned, I had to wait 20 minutes for someone to pick up the phone. I was told that I would be credited back the amount overcharged in October and I would be taken off the ‘homecall’ service. I was overcharged even more in October and after more phone calls to Pipex which has cost me I reckon about £15, I asked for my MAC code. Eventually after more phone calls, I got it and promptly left but they still owe me money. Even after supplying my new ISP with the MAC code, they claimed that I was still a Pipex customer.
I never want anything to do with Pipex ever again. They were a good ISP before Tiscali took them over but then the service and quality plummetted and the billing mistakes started.
I also have to add that Pipex customer service is just shockingly bad.
I am now with O2 and things are so much better. I had to ring their customers services once and the call was free and the people I spoke to were friendly and knowledgeable.

]]> By: cyjan http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-2645 cyjan Tue, 16 Dec 2008 14:36:22 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-2645 I had a pipex internet & phone service for 2 years (on a one year contract) - they consistently overcharged me - every month, then when I could not get the overcharge costs back, I left them and went to talktalk.. However, when I left Pipex - nearly 2 years after starting with them (on the 1 year contract) they aso charged me (direct debit) a cancellation fee of £100.86 on 28th November 2008. This company (Pipex) are the absolute pits and new Broadband customers, should avoid them - like the plague I had a pipex internet & phone service for 2 years (on a one year contract) – they consistently overcharged me – every month, then when I could not get the overcharge costs back, I left them and went to talktalk.. However, when I left Pipex – nearly 2 years after starting with them (on the 1 year contract) they aso charged me (direct debit) a cancellation fee of £100.86 on 28th November 2008. This company (Pipex) are the absolute pits and new Broadband customers, should avoid them – like the plague

]]> By: Colin Belsey http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-2236 Colin Belsey Tue, 18 Nov 2008 15:04:37 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-2236 I have been with pipex for some years with my broadband. Early this year I went on the phone with them as well all has been great till, when I was on holiday a payment became due and my C.C. had changed. So Pipex cut me off, the day I returned I rang and paid, since then they have taken each month as due, but they have not got my phone working! I have emailed, rung written abd everything one would, but, to no avail. They have even cut the costs down and given me two months free for the incovenience, two months frr phone fine..... but it does not work. Frustrated of Eastgbourne, I have been with pipex for some years with my broadband. Early this year I went on the phone with them as well all has been great till, when I was on holiday a payment became due and my C.C. had changed. So Pipex cut me off, the day I returned I rang and paid, since then they have taken each month as due, but they have not got my phone working!

I have emailed, rung written abd everything one would, but, to no avail. They have even cut the costs down and given me two months free for the incovenience, two months frr phone fine….. but it does not work.

Frustrated of Eastgbourne,

]]> By: Becky http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-1770 Becky Fri, 24 Oct 2008 10:01:01 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-1770 Have been a customer of Pipex for 12 years, last two have seen the service go downhill... can never get a reply on phone and they have removed the ability to check outages online... I know there is nothing worng with my hardware as the btconnect email I run in parallel works fine. We also have mirrored systems at home and in the office and they both drop out at the same time (even tho' they are on different exchanges) so I KNOW the problem is PIPEX. Looking for a new ISP today! Have been a customer of Pipex for 12 years, last two have seen the service go downhill… can never get a reply on phone and they have removed the ability to check outages online… I know there is nothing worng with my hardware as the btconnect email I run in parallel works fine. We also have mirrored systems at home and in the office and they both drop out at the same time (even tho’ they are on different exchanges) so I KNOW the problem is PIPEX.

Looking for a new ISP today!

]]> By: kevin@cheapest dsl http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-1115 kevin@cheapest dsl Sun, 07 Sep 2008 00:39:45 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-1115 Sounds like the company makes more money off the cancelations or people on hold on the phone then actualy taking care of the customers. I can never understand any company who does not bend over backwards for a customer who pays a monthly bill they make the most money off them and they are the hardest customers to get. I would be furious myself sorry to hear about all the problems. Sounds like the company makes more money off the cancelations or people on hold on the phone then actualy taking care of the customers.

I can never understand any company who does not bend over backwards for a customer who pays a monthly bill they make the most money off them and they are the hardest customers to get.

I would be furious myself sorry to hear about all the problems.

]]> By: exasperated http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-901 exasperated Tue, 19 Aug 2008 09:13:11 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-901 Appalling company. Tried to get MAC code for several days. Rang and was told there was a technical problem , so had to start again. I asked for a manager , surprise surprise none available . Insisted under the Broadband Code I had a right to speak to someone, having left me on the line for 10 minutes a very rude woman couldn't see the problem. When I asked why no one had told me about my MAC code failure, she told me that it wasn't their problem , it was up to me ask . It may be a coincidence but I am due another payment in 2 days, what is the bet I don't get a code until after this date ? When I told them they were guilty of terrible customer service , the woman replied , we don;t deal with customers , that is another department !! Appalling company. Tried to get MAC code for several days. Rang and was told there was a technical problem , so had to start again. I asked for a manager , surprise surprise none available . Insisted under the Broadband Code I had a right to speak to someone, having left me on the line for 10 minutes a very rude woman couldn’t see the problem. When I asked why no one had told me about my MAC code failure, she told me that it wasn’t their problem , it was up to me ask .

It may be a coincidence but I am due another payment in 2 days, what is the bet I don’t get a code until after this date ?

When I told them they were guilty of terrible customer service , the woman replied , we don;t deal with customers , that is another department !!

]]> By: latif@debt Management http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-900 latif@debt Management Tue, 19 Aug 2008 07:04:22 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-900 People used to say me that how can you live @ home, alone - while i am having online livelihood. Dont you feel loneliness and did not get bored...its 2 loong years now. Well i always thought they were wrong as they dont know how interesting it is. And when i had my one week internet off and i was just cut off. Then i realized why friends and relatives used to ask me. It was loneliness without internet. from that week i decided whatever i have to pay for most stable net i will do, after all this is out backbone. People used to say me that how can you live @ home, alone – while i am having online livelihood. Dont you feel loneliness and did not get bored…its 2 loong years now. Well i always thought they were wrong as they dont know how interesting it is. And when i had my one week internet off and i was just cut off. Then i realized why friends and relatives used to ask me. It was loneliness without internet. from that week i decided whatever i have to pay for most stable net i will do, after all this is out backbone.

]]> By: Kevin Akers http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/comment-page-1/#comment-893 Kevin Akers Mon, 18 Aug 2008 14:52:53 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-893 It all started when I called to cancel my contract in June 08, was told I was contracted until Sept 08, said I would wait untill then rather than pay termination penalty, it was then I was told I could "downgrade" in the shorterm to save £10-00 a month then cancel in sept 08, This was an outwright lie, when I called end of July to cancel, I was informed that, I was in contract until June 09, as I had downgraded my contract, and started new 12 month contract. I have managed to get MAC and have gone over to SKY, also cancelled DD in time they tried to take £150 the day after I cancelled it. I truly think Pipex are crooks as the "Code of Practice" on the WEB site states that orders will not be processed until they have signed contract, they have no such contract. Communications with this company is impossible as no "Managment" will take calls, I have had email apologies for the "inconvenience" but no answers, I have asked for "audio recording of conversations" "copy of signed contract" or any proof that I agreed to a new 12 month contract. Had a call today 18th Aug saying, I had not used my MAC and as such my contract still live, this dispite the fact that I have been live with SKY since 6th Aug. In Twenty years selling Digital Telecoms Solutions, I have never come across a company that is so Useless It all started when I called to cancel my contract in June 08, was told I was contracted until Sept 08, said I would wait untill then rather than pay termination penalty, it was then I was told I could “downgrade” in the shorterm to save £10-00 a month then cancel in sept 08, This was an outwright lie, when I called end of July to cancel, I was informed that, I was in contract until June 09, as I had downgraded my contract, and started new 12 month contract.
I have managed to get MAC and have gone over to SKY, also cancelled DD in time they tried to take £150 the day after I cancelled it.
I truly think Pipex are crooks as the “Code of Practice” on the WEB site states that orders will not be processed until they have signed contract, they have no such contract.
Communications with this company is impossible as no “Managment” will take calls, I have had email apologies for the “inconvenience” but no answers, I have asked for “audio recording of conversations” “copy of signed contract” or any proof that I agreed to a new 12 month contract.
Had a call today 18th Aug saying, I had not used my MAC and as such my contract still live, this dispite the fact that I have been live with SKY since 6th Aug.
In Twenty years selling Digital Telecoms Solutions, I have never come across a company that is so Useless

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