Comments on: Pipex Internet - The worst company I have come across http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/ Opinions and Reviews on Everything Thu, 28 Aug 2008 19:51:53 +0000 http://wordpress.org/?v=2.2.2 By: exasperated http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-901 exasperated Tue, 19 Aug 2008 09:13:11 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-901 Appalling company. Tried to get MAC code for several days. Rang and was told there was a technical problem , so had to start again. I asked for a manager , surprise surprise none available . Insisted under the Broadband Code I had a right to speak to someone, having left me on the line for 10 minutes a very rude woman couldn't see the problem. When I asked why no one had told me about my MAC code failure, she told me that it wasn't their problem , it was up to me ask . It may be a coincidence but I am due another payment in 2 days, what is the bet I don't get a code until after this date ? When I told them they were guilty of terrible customer service , the woman replied , we don;t deal with customers , that is another department !! Appalling company. Tried to get MAC code for several days. Rang and was told there was a technical problem , so had to start again. I asked for a manager , surprise surprise none available . Insisted under the Broadband Code I had a right to speak to someone, having left me on the line for 10 minutes a very rude woman couldn’t see the problem. When I asked why no one had told me about my MAC code failure, she told me that it wasn’t their problem , it was up to me ask .

It may be a coincidence but I am due another payment in 2 days, what is the bet I don’t get a code until after this date ?

When I told them they were guilty of terrible customer service , the woman replied , we don;t deal with customers , that is another department !!

]]> By: latif@debt Management http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-900 latif@debt Management Tue, 19 Aug 2008 07:04:22 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-900 People used to say me that how can you live @ home, alone - while i am having online livelihood. Dont you feel loneliness and did not get bored...its 2 loong years now. Well i always thought they were wrong as they dont know how interesting it is. And when i had my one week internet off and i was just cut off. Then i realized why friends and relatives used to ask me. It was loneliness without internet. from that week i decided whatever i have to pay for most stable net i will do, after all this is out backbone. People used to say me that how can you live @ home, alone - while i am having online livelihood. Dont you feel loneliness and did not get bored…its 2 loong years now. Well i always thought they were wrong as they dont know how interesting it is. And when i had my one week internet off and i was just cut off. Then i realized why friends and relatives used to ask me. It was loneliness without internet. from that week i decided whatever i have to pay for most stable net i will do, after all this is out backbone.

]]> By: Kevin Akers http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-893 Kevin Akers Mon, 18 Aug 2008 14:52:53 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-893 It all started when I called to cancel my contract in June 08, was told I was contracted until Sept 08, said I would wait untill then rather than pay termination penalty, it was then I was told I could "downgrade" in the shorterm to save £10-00 a month then cancel in sept 08, This was an outwright lie, when I called end of July to cancel, I was informed that, I was in contract until June 09, as I had downgraded my contract, and started new 12 month contract. I have managed to get MAC and have gone over to SKY, also cancelled DD in time they tried to take £150 the day after I cancelled it. I truly think Pipex are crooks as the "Code of Practice" on the WEB site states that orders will not be processed until they have signed contract, they have no such contract. Communications with this company is impossible as no "Managment" will take calls, I have had email apologies for the "inconvenience" but no answers, I have asked for "audio recording of conversations" "copy of signed contract" or any proof that I agreed to a new 12 month contract. Had a call today 18th Aug saying, I had not used my MAC and as such my contract still live, this dispite the fact that I have been live with SKY since 6th Aug. In Twenty years selling Digital Telecoms Solutions, I have never come across a company that is so Useless It all started when I called to cancel my contract in June 08, was told I was contracted until Sept 08, said I would wait untill then rather than pay termination penalty, it was then I was told I could “downgrade” in the shorterm to save £10-00 a month then cancel in sept 08, This was an outwright lie, when I called end of July to cancel, I was informed that, I was in contract until June 09, as I had downgraded my contract, and started new 12 month contract.
I have managed to get MAC and have gone over to SKY, also cancelled DD in time they tried to take £150 the day after I cancelled it.
I truly think Pipex are crooks as the “Code of Practice” on the WEB site states that orders will not be processed until they have signed contract, they have no such contract.
Communications with this company is impossible as no “Managment” will take calls, I have had email apologies for the “inconvenience” but no answers, I have asked for “audio recording of conversations” “copy of signed contract” or any proof that I agreed to a new 12 month contract.
Had a call today 18th Aug saying, I had not used my MAC and as such my contract still live, this dispite the fact that I have been live with SKY since 6th Aug.
In Twenty years selling Digital Telecoms Solutions, I have never come across a company that is so Useless

]]> By: Jonathan Clapham http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-837 Jonathan Clapham Mon, 04 Aug 2008 13:51:07 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-837 My experience is the same as eveyone else's Customer Services are to be distrusted they never deliver. Four letters, over ten calls, several emails, over the past three months and nothing in writing from them other than threats to recover from me cancellation charges. All stems from accpeting a regrade deal that was supposed to be monthly notice to terminate and a too good to be true price, to compensate for overcharging. They never delivered the improved speed and instead in their words locked me into a 12 month contract despite evryone since saying they accept that was not the case, they still want to charge me for a termination charge - in fact they have tried to do so twice. I managed to get a MAC code and cancelled the diret debit but that hasn't stopped them demaing in a threatening manner payment. I have registered a complaint with OFCOM and they advised I send a registerd letter of complaint and I have followed that with three more letters no reply of course just like if you ask for a team leader to call back. I will complain to their regulator, and ask for further help from OFCOM, this week I am going to write to the papers and Watchdog, as I am so exasperated about them that the only solution is to drown them in bad publicity. They truly deserve to be wiped off the face of the ISP world for appalling Customer Service and deceitfully trying to lock customers in and take money from their accounts. One hour looking at any web sites and blogs should tell you that they are to be avoided or bailed out of at all costs. My experience is the same as eveyone else’s Customer Services are to be distrusted they never deliver. Four letters, over ten calls, several emails, over the past three months and nothing in writing from them other than threats to recover from me cancellation charges.

All stems from accpeting a regrade deal that was supposed to be monthly notice to terminate and a too good to be true price, to compensate for overcharging. They never delivered the improved speed and instead in their words locked me into a 12 month contract despite evryone since saying they accept that was not the case, they still want to charge me for a termination charge - in fact they have tried to do so twice. I managed to get a MAC code and cancelled the diret debit but that hasn’t stopped them demaing in a threatening manner payment.

I have registered a complaint with OFCOM and they advised I send a registerd letter of complaint and I have followed that with three more letters no reply of course just like if you ask for a team leader to call back. I will complain to their regulator, and ask for further help from OFCOM, this week I am going to write to the papers and Watchdog, as I am so exasperated about them that the only solution is to drown them in bad publicity. They truly deserve to be wiped off the face of the ISP world for appalling Customer Service and deceitfully trying to lock customers in and take money from their accounts.
One hour looking at any web sites and blogs should tell you that they are to be avoided or bailed out of at all costs.

]]> By: Tom Wilson http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-825 Tom Wilson Sun, 27 Jul 2008 12:13:12 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-825 I have had trouble with pipex similar to the above. After changing my ISP Pipex still took illegal payments from my account. I managed to get one reply to my many emails but when I tried to follow it up --- SILENCE --- just an automated reply for details of the account. With an incident number and a name, I proved I had already given the details but just more of the same replies. I will try Snail Mail then the law (police or civil, I dont care which) I have had trouble with pipex similar to the above. After changing my ISP Pipex still took illegal payments from my account. I managed to get one reply to my many emails but when I tried to follow it up — SILENCE — just an automated reply for details of the account. With an incident number and a name, I proved I had already given the details but just more of the same replies. I will try Snail Mail then the law (police or civil, I dont care which)

]]> By: David http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-797 David Wed, 16 Jul 2008 11:18:37 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-797 We have been with Pipex for about 10 years and they used to be good - I even had an account manager with a direct telephone line. Now, however communication with them has become almost impossible and, after much hassle, and some help from Ofcom, we closed all our accounts and migrated everything to a very helpful Rochdale based ISP. However Pipex are still hassling us for payment of these accounts and I fear we will be seeking Ofcom’s help again. Don’t even think of signing up with Pipex. We have been with Pipex for about 10 years and they used to be good - I even had an account manager with a direct telephone line. Now, however communication with them has become almost impossible and, after much hassle, and some help from Ofcom, we closed all our accounts and migrated everything to a very helpful Rochdale based ISP.

However Pipex are still hassling us for payment of these accounts and I fear we will be seeking Ofcom’s help again.

Don’t even think of signing up with Pipex.

]]> By: Olivier@Paint.net http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-749 Olivier@Paint.net Thu, 19 Jun 2008 11:44:17 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-749 Glad to see that the quality of service is as poor there as in France ;) Really sorry but my feeling is that nowadays we pay for what we get... :( Oliviers last blog post..<a href="http://www.lautre-monde.fr/football/lamentable/">Lamentable</a> Glad to see that the quality of service is as poor there as in France ;)

Really sorry but my feeling is that nowadays we pay for what we get… :(
Oliviers last blog post..Lamentable

]]> By: Tim Hawes http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-668 Tim Hawes Wed, 21 May 2008 15:55:05 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-668 do not touch them with a barge pole. discusting customer service, could'nt give a monkey, they put you on hold then hang up, not interested. they have broken their contract agreement by taking a years fee from my bank account for terminating, we signed up on a 30 day trial (what a joke that was). then they even denied having a 30 day trial. luckily i found it on the internet and read it back to them, then the story changed. what a complete joke. already seeking consumer advice from trading standards as an imaginery manager is supposed to be authorising my refund! ive waitied 2 weeks now, lets face it, its not going to happen! if they dont respond to my letter i will just proceed and take them to court. do not touch them with a barge pole. discusting customer service, could’nt give a monkey, they put you on hold then hang up, not interested. they have broken their contract agreement by taking a years fee from my bank account for terminating, we signed up on a 30 day trial (what a joke that was). then they even denied having a 30 day trial. luckily i found it on the internet and read it back to them, then the story changed. what a complete joke. already seeking consumer advice from trading standards as an imaginery manager is supposed to be authorising my refund! ive waitied 2 weeks now, lets face it, its not going to happen! if they dont respond to my letter i will just proceed and take them to court.

]]> By: T-Enterprise http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-263 T-Enterprise Tue, 04 Mar 2008 18:50:36 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-263 Thanks for your blog - will take note and stay clear. Although the sight of The Hoff promoting them did put me off already!! Thanks for your blog - will take note and stay clear.

Although the sight of The Hoff promoting them did put me off already!!

]]> By: Abaci http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-251 Abaci Mon, 03 Mar 2008 11:49:57 +0000 http://www.reviewblog.co.uk/2008/01/30/pipex-internet-the-worst-company-i-have-come-across/#comment-251 I think Pipex and Fraudulent Criminals. I moved out 2 years ago my contract was already finished. After i moved out they still debited my account for 4-5 months which no one was using their services and due to my financial difficulties, bank cancelled my credit card so pipex direct debit cancelled too. But i have got pone call from my previous address and they said me they need MAC code from Pipex in order to connect to Internet (of course with different ISP) when i phone Pipex they told me there is 300 something pound outstanding balance, after long waiting queue i have got nothing. How can they request a money for which they don't supply service, my contract is already finished before moving and I am not leaving there any more no one using their service since i moved out, also they charged me for extra 4-5 months and they blocking someone else's phone in order to have more illegal money. No one can ask money for not supplying service. Illegal at all. I think Pipex and Fraudulent Criminals. I moved out 2 years ago my contract was already finished. After i moved out they still debited my account for 4-5 months which no one was using their services and due to my financial difficulties, bank cancelled my credit card so pipex direct debit cancelled too. But i have got pone call from my previous address and they said me they need MAC code from Pipex in order to connect to Internet (of course with different ISP) when i phone Pipex they told me there is 300 something pound outstanding balance, after long waiting queue i have got nothing. How can they request a money for which they don’t supply service, my contract is already finished before moving and I am not leaving there any more no one using their service since i moved out, also they charged me for extra 4-5 months and they blocking someone else’s phone in order to have more illegal money. No one can ask money for not supplying service. Illegal at all.

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