Comments on: Pipex Update – Still no Internet

By: Rob Davidson

Rob Davidson — Tue, 17 May 2011 11:01:50 +0000

I was with Pipex, they bought out homecall, and then made my broadband terrible, I had constant cut outs and broadband speed issues, it was slower that the old dial up alot of the time, when I tried to complain about it, I spent most of my time trying to get through to their customer service line which cost me a fortune, none of their staff could seem to help me, and the helpdesk is poor, and to top that they put my existing contract of £6.50 for broadband up to £15.99 without telling me, so I cancelled my contract, unfortunately, I had been paying the higher price for 12 months, they said they had sent letters out informing of the price raise, but, I never recieved one, and they wouldn’t give me my money back either, not easy getting out of their contract, it will cost you about £30 in phone calls to their billing dept. Make sure you cancel your direct debt, as I have read other customers being charged for their services after contract should have ended! no customers service at all.

By: Chris Smith

Chris Smith — Tue, 23 Nov 2010 16:46:39 +0000

Just in case you are wondering. They are still shit. I am leaving them this month and cannot wait! I cannot wait to just be able to turn my computer on and use the internet without the line dropping and having to spend ages on the phone to these idiots. They are a company that has grown and grown and do not give a flying fuck about their customers.

They even want you to pay to call them in the frequent event that something goes wrong on their end. I have never come across a company that has so much contempt for its customers as this one.

Even emailing them does not get a response. It is replied to by an automated email directing you to an on-line form to fill out about the issue!

What I find sooooo extraordinary is how successful this formula is. I mean, it’s as though the worse they treat us, the more of us sign up. Well, no more. not for me. I am going to boycott Tiscali/Pipex/Bulldog/Opal/whatever-the-hell-they-call-themselves-this-week from now onwards. I have had it with them.

By: Colin

Colin — Fri, 19 Nov 2010 16:35:19 +0000

I joined Pipex many years ago and up until a couple of months ago everything was fine. Then for no reason the service started to drop out. On each occasion the tech dept (eventually) resolved the problem. On one occasion the outage was due to upgrade work they were doing but had not bothered to tell anyone about. About ten days ago the service dropped out again. I contacted them and the tech guy ran me through some tests. On completion he said he couldn’t solve it and an engineer would ring me within 48 hours. This did not happen so on the following day I rang them and was promised a call within 48 hours. Not happy with this I asked to speak to a supervisor and was put through to a ‘supervisor’. They promised an engineer would call before 9pm that night. Again this did not happen. The following day, in frustration, I rang the cancellations dept. I spoke to a very helpful man who put me straight through to an engineer who agreed to ring me at home after 6pm that day. He did not ring! The next morning I requested a MAC code and signed up to Plusnat.The MAC code came the following day and I passed it on to Plusnet. That evening I rang Pipex again to get them to fix a service that I was still paying for. After messing around on the phone for an hour I was informed that they couldn’t/wouldn’t fix the service as I had applied for a MAC code and they had started to remove services from my line. The next day a representative from Pipex rang my wife to tell us not to ring them as they didn’t provide our service. My wife was quite short with them and told them a few home truths about their appalling service. You can imagine my surprise the following day when the service was restored. Due to migrate to Plusnet on 25th Nov. I’m sure it won’t be seamless.

By: Simon

Simon — Mon, 19 Jul 2010 19:42:54 +0000

These people are rubbish. They don’t call back when they say they will. The 2nd line support people are impossible to get hold, they don’t even start work until 11.00am. When you do get hold of them they will be fob you off a quickly as they can.

I’m moving to BT, it will cost me more but I’ve had enough of these idiots.

By: Claire

Claire — Thu, 17 Jun 2010 10:34:42 +0000

Oh my god, i totally agree with everyones above comments, pipex are useless! they say they’ll ring you back & dont, they ask you the same things every time you speak to them & you’ve told them loads of times before, they dont understand you, you dont understand them, jeez soooo frustrating! im in process of changing providers now. Do not go anywhere near pipex!

By: Blogger

Blogger — Thu, 27 May 2010 11:05:14 +0000

@Andrew – you don’t happen to work for them do you? You are the first person I have EVER come across with a positive experience from Pipex based on the last few years!

By: Andrew

Andrew — Wed, 26 May 2010 09:31:17 +0000

I have to disagree with you. I’ve been with Pipex for broadband and phone for a couple of years and I’ve had no problems. When I’ve called customer service I’ve been satisfied.

By: matt@Phone service

matt@Phone service — Thu, 23 Apr 2009 13:32:55 +0000

I think they should give you credit for time service is down. It is the least they could do since you can not use the internet service how can they charge you. Sounds like they have no idea what they are doing. I would look for other internet service. matts last blog post..Broadband phone voip service.

By: Work in pipex..

Work in pipex.. — Sat, 28 Mar 2009 23:27:39 +0000

Ohhh well…
You ar so unhappy.. you all with Pipex customer service.. Have problems, call Credit Control Department.. Waiting.. It costing you 50p in total (took as sample)for waiting.. When somebody picks up the phone.. And says “Goodmorning (nice voice, at last Human being!

By: Lucy Withers

Lucy Withers — Mon, 02 Mar 2009 19:30:25 +0000

I`m sooo happy to have found this site! I`ve bin having major problems with pipex since i moved house in Dec. Not only didnt they close the account down for my old house but for the last 3 months I`ve bin charged for the line rental and phone calls made by the girl thats moved into the house!!! And get this they just tried to tell me that I made all the calls!! They are totall unbelieveble,rude and incompetent. I`ve spent so much money on the call to them in the last 3 months,they say they are going to deduct from my next bill.I just started saying “whatever” at the girl. Dont ever join pipex they are sooooo rubish! and good luck to all in the battle with them.