Comments on: Pipex Update - Still no Internet

By: David

David — Wed, 16 Jul 2008 10:56:30 +0000

We have been with Pipex for about 10 years and they used to be good - I even had an account manager with a direct telephone line. Now, however communication with them has become almost impossible and, after much hassle, and some help from Ofcom, we closed all our accounts and migrated everything to a very helpful Rochdale based ISP.

However Pipex are still hassling us for payment of these accounts and I fear we will be seeking Ofcom’s help again.

Don’t even think of signing up with Pipex.

By: Mrs Robinson

Mrs Robinson — Mon, 14 Jul 2008 21:13:43 +0000

I was with Pipex then after 4 months with no internet I close the account by Phone and letter.
I manage to get a mac number and went with BT.
1 month latter my broardband stop working only to be told by BT Pipex apply to BT for a MAC number and closed my bt broardband account with out me knowing then email me for my details, which they did not get.
How can they do this ???

By: Paul

Paul — Mon, 23 Jun 2008 10:51:07 +0000

Is it possible to collate similar complaints when approaching OFCOM / Ombudsman

By: Pat

Pat — Thu, 19 Jun 2008 15:09:33 +0000

OOh I am so glad to find so many angry people like me. Pipex couldnt solve my internet problem so told me to send my wireless router back. I did and nothing was heard of it again! After 2 weeks I contacted them and was told it was ‘on the way’ After several more calls and 3 more weeks I gave up and said I was cancelling but wanted a refund. Not only did they take my next Direct Debit but took another £60! I rang up to complain and they were useless but said my query had been ‘escalated’ I rang again but got nowhere so I wrote a complaint letter. That was 3 weeks ago and heard nothing. They are so so bad - Im going to complain to Ombudsman next.

By: olly@ Computer components

olly@ Computer components — Wed, 18 Jun 2008 13:22:41 +0000

Well I am sure glad I am not the only one experiencing this - glad to say we are number two on Google for the search term “pipex Internet” so keep up the good work and soon we can let the world know how rubbish their service really has been

By: Wendy

Wendy — Wed, 18 Jun 2008 13:19:51 +0000

I feel your pain, I’m in exactly the same situation but firstly Pipex Internet told me that I hadn’t been paying my bills, when all my bills are automatically transferred from my bank account to them through a direct debit account! (I’ve been with them for over 3 years and this is the first time this problem as occured) Not only that, but my electric and other similar bills are paid the same way with no problems.

Without even contacting me or giving me a chance to pay these bills they cut my internet completely and cancel my account. After speaking to a number members of their customer service who repeatedly tell me my internet will be connected within 2 hours, 2 days, further 4 days or up to a week (it is different everytime) my internet is still not back on and it has been over 2 weeks! Their service is awful, they are rude, majority of them don’t understand English and every time I dial the number it is a different person so I have to explain my situation all over again - bearing in mind that this will extend to my phone bills! Not even accounting for the cost when calling them, in which I am always put on hold for at least 20 minutes.

I’m thinking of changing my internet server, but I don’t even want to imagine the effort it might take to get my cancellation code from Pipex.

By: P. CRITCHFIELDD

P. CRITCHFIELDD — Thu, 12 Jun 2008 18:02:20 +0000

I have been trying to get back money from Pipex for telephone calls to technictions which with waiting for them to answer me took 2 hrs then 40 mins for them to say they cant connect me, I then phoned my son and he connected me within 3 mns.
I am now trying to get my MAC key from them and they are refusing saying I am not giving them the correct details,I have had 6 different people emailing me but still nothing,
I have canceled my direct debit and informed them and what do I get back but another email wanting all my details again ,I have now threatened legal action. MAYBE IF I SAY I HAVE DIED THEY MAY CANCEL EVERY THING I THINK THAT WILL BE THE NEXT STEP TO TAKE. You are right about not being able to understand any one from Pipex. They are the worse company I have ever had to deal with.

By: sam

sam — Thu, 12 Jun 2008 13:01:12 +0000

I have been with them for years and the level of service and support gets worse by the day so much that I have been forced to change ISP’s for my business as they offer virtually no support and any support you manage to get having queued for up to 30 minutes is taken by someone in a far flung place who neither can speak or understand the English language - not only is the speed of the support desperate but so is the line speed - its amazing how they have past their sell by date!! Beware - don’t fall for their pricing - you will pay for it in the short-term - go to obne of the other ISP’s

By: Paul

Paul — Mon, 09 Jun 2008 10:49:14 +0000

I have been a home user with Pipex for fourteen months till Dec 2007 with no problems for the way I use it, so upgraded with new contract(BIG mistake). Two months into the contract, the modem gave up ghost. It took two weeks of constant calling for “technical” to identify it. It took a further two months with frequent phonecalls where nobody can give an answer as “they are overseas and there is nothing on record” before they send a modem / router in a bubble-wrap, no cover / instructions / CD. I have now found that the speed is reduced from 2Mbps previously to 200kbps. Also they have charged my phonecalls to 0871 number @15pence/min as against advertised 5 pence/min. They have on the phone agreed to look into this. Should I hold my breath or start contacting credit card people for what it is worth?

By: Odessy

Odessy — Sat, 31 May 2008 07:31:19 +0000

I too have been a Pipex customer since they started up and up untill last year they had been great and there broadband was super reliable. From reading your blog I now find that I am a Tiscali customer, an ISP I have always avoided. I still have five months to run on my contract (I moved house last October). So I am now paying £24 a month for a sub standard service. I wonder what the legal position is? I certainly won’t be with Pipex in November.
Anyone know a good reliable ISP
Odessy